CL
Charity L
1 reviews | Active since Aug 2025
23 Sept 2025, 10:08
Title: Payment Ignored for 31 Days – Account Still Not Updated
Title: Payment Ignored for 31 Days – Account Still Not Updated
I made payment for my loan on the 22nd and sent through proof immediately. Today, 31 days later, African Bank has STILL not updated my account.
I have been sending emails, making calls, and following up nonstop. Instead of resolving the issue, I get silence, excuses, or passed around to “relevant departments” that clearly don’t know their job. Meanwhile, my credit profile is being damaged and interest keeps piling up.
This level of incompetence is shocking for a bank that claims to value its customers. Please escalate this to someone who actually knows what they are doing and can resolve it urgently
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Replies (5)CL
Charity L's updateReviewer Update
23 Sept 2025, 10:15I note with concern that despite submitting proof of payment, my loan account has still not been updated correctly. This failure to update is causing unnecessary prejudice to my credit profile.
Please urgently update my account to reflect all payments made. Until the account is corrected and updated, I will continue to make only a provisional payment of R100 per month as a sign of good faith, but I cannot reasonably be expected to continue with the full instalment while your records remain inaccurate.
This situation is entirely due to the Bank’s failure to update my payments
Please urgently update my account to reflect all payments made. Until the account is corrected and updated, I will continue to make only a provisional payment of R100 per month as a sign of good faith, but I cannot reasonably be expected to continue with the full instalment while your records remain inaccurate.
This situation is entirely due to the Bank’s failure to update my payments
CL
Charity L's update23 Sept 2025, 10:15
Reviewer Update
I note with concern that despite submitting proof of payment, my loan account has still not been updated correctly. This failure to update is causing unnecessary prejudice to my credit profile.
Please urgently update my account to reflect all payments made. Until the account is corrected and updated, I will continue to make only a provisional payment of R100 per month as a sign of good faith, but I cannot reasonably be expected to continue with the full instalment while your records remain inaccurate.
This situation is entirely due to the Bank’s failure to update my payments
Please urgently update my account to reflect all payments made. Until the account is corrected and updated, I will continue to make only a provisional payment of R100 per month as a sign of good faith, but I cannot reasonably be expected to continue with the full instalment while your records remain inaccurate.
This situation is entirely due to the Bank’s failure to update my payments
CL
Charity L's updateReviewer Update
23 Sept 2025, 13:28Despite providing proof of payment, African Bank closed my incident (Ref [***]) without fixing the error. They then asked me again for the same information they already have.
How can you close a case and then demand the same details? This level of incompetence is exhausting.
I will only pay R100 until my account is updated correctly. It seems the only time African Bank takes customers seriously is when complaints are escalated to the NCR, Ombud, or posted publicly here.
How can you close a case and then demand the same details? This level of incompetence is exhausting.
I will only pay R100 until my account is updated correctly. It seems the only time African Bank takes customers seriously is when complaints are escalated to the NCR, Ombud, or posted publicly here.
CL
Charity L's update23 Sept 2025, 13:28
Reviewer Update
Despite providing proof of payment, African Bank closed my incident (Ref [***]) without fixing the error. They then asked me again for the same information they already have.
How can you close a case and then demand the same details? This level of incompetence is exhausting.
I will only pay R100 until my account is updated correctly. It seems the only time African Bank takes customers seriously is when complaints are escalated to the NCR, Ombud, or posted publicly here.
How can you close a case and then demand the same details? This level of incompetence is exhausting.
I will only pay R100 until my account is updated correctly. It seems the only time African Bank takes customers seriously is when complaints are escalated to the NCR, Ombud, or posted publicly here.
African Bank's replyOfficial
23 Sept 2025, 15:04Please note that the matter is currently with our Forensic Team for further investigation. We will forward your request to them and provide you with feedback once an update is available.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply23 Sept 2025, 15:04
Official
Please note that the matter is currently with our Forensic Team for further investigation. We will forward your request to them and provide you with feedback once an update is available.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
23 Sept 2025, 15:04I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply23 Sept 2025, 15:04
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
23 Sept 2025, 17:47I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply23 Sept 2025, 17:47
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.