IM
Innocent M

1 reviews | Active since Apr 2016

20 Apr 2016, 22:55

tired of running around

<br> I app**** for a loan at an African bank branch in Durban on Saturday the 9th of April and as of today I haven't received any relevant feedback even after going back and forth submitting all required documents. On Tuesday the 12th of April I was informed they needed a letter from the bank to confirm that the bank account belongs to me and I submitted the letter the same day. On Friday the 15th I went to enquire at the branch and was told I need to sign the contract again, which I did and was told I would receive the money on Monday or Tuesday. Then once again on Tuesday they contacted my employer for him to confirm my employment and all and my employer faxed all the details. And then today they call saying they need another letter from my employer, I mean come on this is ludicrous. I just need an answer asap because I am tired of doing ups and down with no definite answer.

0
Replies (2)
African Bank
African Bank's reply21 Apr 2016, 12:47
Official
Hello yowe,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
African Bank
African Bank's reply19 May 2016, 07:54
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***