Time waisting

To whom it may concern

I paid off my credit card account on the 14th of December 2018 in full and today is the 11th of January 2019 and still not received my paid up letter and I hear the account is not closed in your books.

I called and spoke to a Salume Baloyi who blatantly refused to open or for me to lay the complaint.

I have a few reference numbers: ********** and **********