CC
Corne C
1 reviews | Active since May 2016
29 Feb 2024, 03:27
Time to get the bank ombudsman involved for non compliance
Nr 1 in useless I have requested a settlement letter in app, and selected for the account to be closed when paid up. Account is still active 2 weeks later. I don't receive the pop up to accept them accessing my account, and now I have to go into a bank to close my account (no manual verification process). Because they dont action my in app request.ffs
And after ALL THE CONFIRMATIONS THAT MY ACCOUNT IS CLOSED, THEY STILL DEBIT MY ACCOUNT MONTHLY ON A ZERO BALANCe
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African Bank's replyOfficial
29 Feb 2024, 10:54Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply29 Feb 2024, 10:54
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***