IN
Innocentia N
1 reviews | Active since Jan 2012
25 Apr 2025, 08:48
Threats
Whats the final warning sms for when an arrangement was made and payment was done? Are you mad? I hate threats. And it ****es me off that when I call to make arrangements you are quick to reject telling me that you can't make an arrangement based on how much i can afford. Now listen to me good you goat ****, I'll never settle for early payments so i can be harassed by your agents 10 times a day wanting more money. Check all calls made to me, the one where I called and my arrangement was rejected and the recent one that was captured.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
25 Apr 2025, 10:08Thanks for speaking up and calling us out.
We have contacted you and connected you with our Collections team for further assistance.
Your African Bank Support Specialist team
We have contacted you and connected you with our Collections team for further assistance.
Your African Bank Support Specialist team
African Bank's reply25 Apr 2025, 10:08
Official
Thanks for speaking up and calling us out.
We have contacted you and connected you with our Collections team for further assistance.
Your African Bank Support Specialist team
We have contacted you and connected you with our Collections team for further assistance.
Your African Bank Support Specialist team
IN
Innocentia N's updateReviewer Update
25 Apr 2025, 10:13If you are going to put me through to agent's that don't understand and refuse to acknowledge what the complaint is about then don't bother. Cause im dealing with ******* that refuses to understand and check their records what this is about. I will not be harassed nor threatened. At this point get someone that understands what an irate customer is.
IN
Innocentia N's update25 Apr 2025, 10:13
Reviewer Update
If you are going to put me through to agent's that don't understand and refuse to acknowledge what the complaint is about then don't bother. Cause im dealing with ******* that refuses to understand and check their records what this is about. I will not be harassed nor threatened. At this point get someone that understands what an irate customer is.
African Bank's replyOfficial
25 Apr 2025, 10:20Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please visit any African Bank branch to submit your complaint so that we can look into it.
Your African Bank Support Specialist team
Please visit any African Bank branch to submit your complaint so that we can look into it.
Your African Bank Support Specialist team
African Bank's reply25 Apr 2025, 10:20
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please visit any African Bank branch to submit your complaint so that we can look into it.
Your African Bank Support Specialist team
Please visit any African Bank branch to submit your complaint so that we can look into it.
Your African Bank Support Specialist team
IN
Innocentia N's updateReviewer Update
25 Apr 2025, 10:42I'm not gonna go to your branch. You will get someone that's trained to handle complaints to call me. You will verifye me telephonically, same way you always do when you harass me after making arrangements.
IN
Innocentia N's update25 Apr 2025, 10:42
Reviewer Update
I'm not gonna go to your branch. You will get someone that's trained to handle complaints to call me. You will verifye me telephonically, same way you always do when you harass me after making arrangements.
African Bank's replyOfficial
25 Apr 2025, 11:07Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply25 Apr 2025, 11:07
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
IN
Innocentia N's updateReviewer Update
25 Apr 2025, 11:09I said get someone from your complaints department that's trained to deal with complaints to call me. Can't you read?
IN
Innocentia N's update25 Apr 2025, 11:09
Reviewer Update
I said get someone from your complaints department that's trained to deal with complaints to call me. Can't you read?
African Bank's replyOfficial
25 Apr 2025, 11:49Thanks for speaking up and calling us out.
To register your complaint, we are required to verify your details. We have contacted you and the verification has failed. Please visit any African bank branch to submit your complaint or get in touch with our customer services team on ***so that we can look into it.
Your African Bank Support Specialist team
To register your complaint, we are required to verify your details. We have contacted you and the verification has failed. Please visit any African bank branch to submit your complaint or get in touch with our customer services team on ***so that we can look into it.
Your African Bank Support Specialist team
African Bank's reply25 Apr 2025, 11:49
Official
Thanks for speaking up and calling us out.
To register your complaint, we are required to verify your details. We have contacted you and the verification has failed. Please visit any African bank branch to submit your complaint or get in touch with our customer services team on ***so that we can look into it.
Your African Bank Support Specialist team
To register your complaint, we are required to verify your details. We have contacted you and the verification has failed. Please visit any African bank branch to submit your complaint or get in touch with our customer services team on ***so that we can look into it.
Your African Bank Support Specialist team
IN
Innocentia N's updateReviewer Update
25 Apr 2025, 12:22I said I will do no such thing. You were able to verify me before, now you want to bull**** me further. When your agents call are they verifying a ghost? How was an arrangement made if you couldn't verify me? Go to Hell. And don't tell me about the branch. You will call me. Or **** off
IN
Innocentia N's update25 Apr 2025, 12:22
Reviewer Update
I said I will do no such thing. You were able to verify me before, now you want to bull**** me further. When your agents call are they verifying a ghost? How was an arrangement made if you couldn't verify me? Go to Hell. And don't tell me about the branch. You will call me. Or **** off
African Bank's replyOfficial
25 Apr 2025, 12:45Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response.
Your African Bank Support Specialist team
African Bank's reply25 Apr 2025, 12:45
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response.
Your African Bank Support Specialist team