This is the African bank funeral policy the call centre and the people at the branch can't even see the progress of my application I don't understand how this is happing ,I was told that they have a back log but all of a sudden nothing can be seen am so d

Hi, I made claim on Wednesday(13/11) got no response so I called the claims call centre on Friday(15/11) and they told me that am in quee to be captured still no response came through.

Today(18/11) I called again the call centre and they told me that they can't see the claim she asked me to go back to the branch and claim again I went today to do that and I also made an email from my email address still I have not received any response yet.

It's hard even getting through that claims call centre I had to use 320 minutes because they will answer your call after 50+ mins of holding for them even if you follow they options of pressing * for them to calll you back I did that 3 times no calls was returned.

Am currently still waiting for them.