This is ridiculous!

I received a quote from African Bank Limited Head Office end of August and I made arrangements to settle the account on the 7th of September 2017 and they gave me 30% discount.

On the 7th of September 2017, I went to a African Bank Branch in Clearwater but couldn't get assisted as they only accept card payments. The guy then advised me to go pay at Pick'n'Pay using my easy pay number and the payment will reflect within 24HRS. Friday afternoon I called to check if the payment was reflecting, a lady by the name of Boniswa then said no it'll reflect on Saturday. Called them again on Saturday and spoke to a gentleman by the name of Kenneth who said it'll reflect on Sunday. Did the same thing again on Sunday call was answered by Xoli who then told me it'll definitely reflect today.

Today it's still not reflecting, and call agent by the name of Lungile said it is still going to be a long process as they are waiting for Pick'n'Pay to transfer the funds to them and after payment reflects they still need to take it up so that they can minus the discount received and it takes 7 working days for that to be done.

What I don't understand is why wasn't I told about this when I was offered a discount, I settled my account for a reason! There are things I needed to do last week but couldn't because payment wasn't reflecting, the last day I have to sort everything out is TODAY. This is really frustrating and no one is willing to help, but when they want payment to be done they can even call you 100 times a day.

I am definitely not going to waithe for 7 days, I need everything sorted out today before close of business!