JD
JJ D

1 reviews | Active since Feb 2012

01 Aug 2018, 13:49

This back and forth, with no results is so frustrating.

Query - Outstanding account Balance ********** 45

I have no clue who to contract. In the last 15 years I have not received any communication for Saambou or African Bank and yet I am still living at the same address. This back and forth, with no results is so frustrating.

Yes, I had a loan with Saambou bank before they closed in 1999. The attorneys for Saambou then got a judgment against me. African Bank have taken the Saambou loans and I got charged again for the loan. I then app**** for an administration and they were paid via the admin order. My account number with Saambou was 02 ********** 001 it is also the account number that African Bank used to list me. My admin order were paid cleared from my name. Since last month your call centre started harassing me with five to six calls again.. They are phoning me early in the morning and after seven at night. I have tried so many times for a statement from when the loan were processed with no success. I have no clue who to contract. In the last 15 years I have not received any communication for Saambou or African Bank and yet I am still living at the same address. This back and forth, with no results is so frustrating.

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Replies (3)
African Bank
African Bank's reply01 Aug 2018, 14:38
Official

Hi Gail,

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank
African Bank's reply01 Aug 2018, 16:14
Official

Hi Gail

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank
African Bank's reply07 Aug 2018, 11:34
Official

Good day Mrs De Jager

We confirm that a history statement has been emailed to you, however we have been unsuccessful in contacting you to confirm if you need further assistance.

If you need anything else, we're only a phone call away.

Your African Bank Support team

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