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Petunia M

1 reviews | Active since Jan 2016

02 Dec 2022, 16:34

This

I was ****med by one of their clients who posed as a travel Agent called Alfa Travel. I called them the moment i realized i was ****med and that was before the money could clear in the *******'s account. They confirmed that indeed the account belong to one of their client and advised me that they were going to block the account and do some investigations of their own then revert to me. In the interim i was required to go open a case and provide documents. I did all what was required from my side. It;s been 2 months and i am not getting any feedback and they are sending me back and forth. Today after 2 months i discovered that their client's account is active again and he is continuing robbing even more people. I just want my R9000 bank because if the account was frozen before their client could withdraw my money then it means they were able to refund me but they chose not to. I have been dealing with Lefa Mothoa and today she copied a George but he did not bother to respond. I am even suspecting that they have someone from inside that they work with because there's no way the account can be active before they are done with their investigation

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Replies (2)
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Petunia M's update05 Dec 2022, 10:32
Reviewer Update
My husband just got a call from George Baker who alleges that the matter has come to it's finalization and that unfortunately they won't be refunding us because when we reported the matter to them the account was already cleared of funds. Which is a lie because that is not what they said initially. We reported this account less than 24 hours after paying the money into the *******'s account. They are also alleging that the account has been closed officially which is a lie since the ******* is still giving the same account to other unsuspecting victims. I used someone's phone on Friday just to see if they will give me the same account and they gave me the same account that African bank is claiming they closed. What annoys me about this matter is that it took them 2 months to investigate the matter and still could not give feedback but only gave feedback when i complained here on Hellopeter.
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Petunia M's update06 Dec 2022, 13:20
Reviewer Update
I requested for a detailed report of their findings because they did not disclose what their findings were and i am told that due to POPI Act they are not allowed to give me the perpetrator's name. No one asked them for the perpetrators name. You know that the perpetrator's account is not closed as you alleged hence no one is willing to assist me with my request. If this is how you treat your potential clients then i wonder how you treat your clients. After 2 months of your investigation all you can come up with is " Sorry we cant reimburse your money but we closed the account?"