They must stick to issuing credit and leave banking for the competent banks

I will give them less than a one if it was possible, I opened a tax free savings account last year and had a stop order going through to that account. When I opened it I told the lady that I wanted it for the end of 2024. I phoned the call center cause I wanted my money and was told that I have to put in the notice cause there's uncleared balance of R100 which will take a month to clear, but the rest of the funds which are not affected by uncleared balance will be released and the rest will be available on the 4th of December. I did not mind all of that, to my surprise when I checked after the 4th there's still uncleared balance which means I can't access the money which I desperately needed considering that I just lost my job. I have called in to the call center was told after 48 to 72 hours then 10 days cause the other department has to clear the funds and I will be charged cause I am putting a notice outside my anniversary month which I told the lady that I will not accept cause I called in in October already and the the whole mess has been caused by your system. I'm frustrated cause how difficult can it be to clear a R100 so that I can have my money? I have to use money intended for other things so that my children will not have to suffer for the incompetency of African bank. I plan on moving my funds to the banks that are will to offer the service and system that accommodate client's needs not the other way around. I was so happy and kept bragging about African bank to my family that they are planning to open their accounts with them, but not anymore. I have spent money calling the call center but realized that's it's pointless cause I doubt anyone can help and I just get frustrated with people who can't even do anything to assist me but tell me it has been forwarded to the relevant department and will follow up with even giving me feedback. On top of me waiting for my money I have to spend just to follow up