THEY KEEP MUM WHEN YOU REQUEST PAID UP LETTERS AND ACCOUNT Closures

On the 25th Feb , I sent proof of payment of the settlement amount . I requested that I be forwarded a paid up letter and close my account , It has been 2 weeks and still no response instead all I received was a statement from African bank which a month behind . All I need is a paid up letter and for my accounts to be closed , surely that is not too much to ask for!!!