they just don't care

Contacted African bank about settlement amount for my loan. I was given an amount, however I asked for a special settlement amount as indicated by a car dealership in Menlyn. After being given the run around for 4 days and various emails sent to African Bank ( Email addresses: [Email Removed] x 2, clientstatements@africanbank,co.za x 2, [Email Removed] and [Email Removed] and after about 20 phone calls or more, I eventually spoke to a Mr Andre Venter who was very helpful in getting someone to contact me. I was surprised that someone came back to me within an hour. However it is easy for management to just get a staff member to contact me and to say there is nothing for me. I don't think management have the guts to speak to me. No wonder the bank is in the condition it is. Maybe they should look at management. Remember your clients pay your salaries.