They do not know how to handle possible ***** cases- RUN!

I don't understand why I always need to complain on Hello Peter to get my complaints sorted out. It is shocking how your team handles possible ***** cases and embarrassing to say the least that an external retailer was able to resolve the matter faster than you could, you put a hold on my account and all my debit orders are bouncing yet I did not stop the card. I am beyond frustrated that no one can resolve this matter as quickly as you can try to sell me a product during a distress situation. It is clear that you want me to close this account.