Thembisile's poor customer service

On the 3rd Feb 2021,I called a friend of mine who was going to the mall to check for me what time does African bank close.when the lady check,they had their old times displayed on the door and she like Monday-Friday they closes at 17:00.took a taxi and rushed there..when I got in,the lady,Thembisile told me they are closed and i told her that,but at the door it says 17:00.i told her that I didn't come to apply 4a loan or anything, I want to make payments.then I waited while she was busy with other clients..she was done and I went to her,she asked how much I was paying..I wanted to pay the whole balance and she said,1st u need to know your balances because I am not going to go through the system to check your balance as iv said we are closed..I could not make any payment because I didn't know the exact amount so I had to leave..at that moment, I'm pregnant, nd i had to go back home without making payment while Thembisile didn't log out of the system just to cruel to just check the balance 4me..is it my fault that their door still have the old times??that means iv wasted my time and money for going to the mall to get no service..I'm so disappointed with Thembisile's service and attitude.