MB
Melanie B

1 reviews | Active since Feb 2011

20 Jun 2025, 11:14

THEIR DONT CARE ABOUT THE CLIENTS

Am so, disappointed with the Bank .I don't know if I should call it a bank or a Circus or a ****a Shop because half the staff there don't know what their doing and when you call to complain nobody listens, When you request to speak to a Manager the managers are not available .This is my second time coming to this platform to complain about African Bank .I even told the lady Khesani Mathonsi that i have been calling the complains department and everybody is doing their own thing African bank staff and management don't value their clients and what 's sad is i have investments with this company and this is how am being treated I 'am even asking myself is my money safe with this people, did I make the right decision .I called the call center 5times and still am not being heard I was told that Caroline Lesawana Team leader will call me ,Anelia Hartzenburg Manager will call me this is when I spoke to Khesani Mathonsi from the 7 June 2025 until today no, one has callee me even the CEO does not care about the company that's why African Bank will never be one of the Major banks in SOUTH AFRICA

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Replies (2)
African Bank
African Bank's reply20 Jun 2025, 11:24
Official
Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.

Your African Bank Support Specialist team
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African Bank
African Bank's reply20 Jun 2025, 16:33
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
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