The worst experience ever!!!!

Today I called the customer care line and a gentleman by the name of Patrick Maseko answered the call. He insisted that a pop-up needed to be sent to my phone and when it did not proceeded to escalate the matter to his manager Pyarvya Maharaj who was equally unwilling, unable, or even willing to try to assist me. I had received a message and wanted to verify that it was indeed from the bank to which she responded: "If there is an FSP number on the SMS then it is legit" In times of cyber crime and *****, this is the worst advice anyone can give out to customers!!! When I asked to be transferred to her manager who may be able to assist me, she informed me that her manager; Tsholo Motsepe was too busy to take my call.