The worst experience.

I app**** for a loan of R25000 of the 1st of October 2025 however the consultant that assisted me did not print out a card for she said their printers were not working. I then asked her to register an app for me she said not I can do it at home she didn't even give me my loan contract she said I will get it via the app of which I never did. On the 2nd of October 2025 funds were transferred into the account that she created for me. I then went to the branch to ask for a card still she said the printers were not working. I kept going to the branch to ask for assistance so that I can use the funds but still. On the 8th of October I went again still no assistance I that's when I asked for a settlement letter I then settled the loan. I asked for a paid up letter they said it takes 5 business days. Today the 10th I checked my loan account to my surprise it says I have a balance of R15.88 and arrears of R26207.50 of which is strange to me because it's the very same amount that I settled. During all this process I have been calling your helpline and they never assisted me in any way. They keep saying they cannot verify me and that my cellphone it has been sim swapped of which I have never sim swapped my number before.