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michealle M
1 reviews | Active since Oct 2015
24 Aug 2023, 10:32
The worst customer service and poor business etiquette
I have settled the loan in February 2023 and the account is still reflecting negatively on my credit score as the balance of R1000 and I was issued paid up letter long time. I have been phoning numerously times and was promised it will be removed on credit bereu ticket logged and will take 21 days and still 5 months later the account is still reflecting on my account which is affecting my credit record
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michealle M's updateReviewer Update
24 Aug 2023, 13:16I called in and spoke to the consultant saying cannot go to my profile but provided my Id number, that shows poor service and unwillingly to assist, he said I must go to the branch. This is what I have been struggling with for a long time and no assistance
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michealle M's update24 Aug 2023, 13:16
Reviewer Update
I called in and spoke to the consultant saying cannot go to my profile but provided my Id number, that shows poor service and unwillingly to assist, he said I must go to the branch. This is what I have been struggling with for a long time and no assistance
African Bank's replyOfficial
24 Aug 2023, 17:28Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply24 Aug 2023, 17:28
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team