DG
Don G

1 reviews | Active since Oct 2018

11 Oct 2023, 13:44

The worse bank in South Africa.

Yet another wasted trip to their nearest branch. 4 hours travel and R700 rand pertrol costs.I will never do businees with is bank again.Although I have no finger print issues with Standard,Abbsa and FNB ,the African Bank system will not except mine. Although I had this problem with Capitec they would just phone their head office and get clearance. African Bank say they cannot do this.So in all I have spent over 16 hours travelling time and R2500 in petrol costs I'm still no closer to solving this issue.I also spent half a hour on the phone to their head office until they cut me off.Not once have they bothered to phone me so every call I make to them I pay for.

0
Replies (4)
African Bank
African Bank's reply11 Oct 2023, 14:25
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
DG
Don G's update11 Oct 2023, 14:49
Reviewer Update
What B/S They have all my contact details and I am at home 24/7 On Monday I did give them a ring.After half a hour on the phone they just cut me off.Reporting them to the Bank Ombudsman now.
African Bank
African Bank's reply11 Oct 2023, 14:56
Official
We tried contacting you, and the number is engaged. Please can you provide us with an alternative contact no. ^Sam
DG
Don G's update11 Oct 2023, 15:03
Reviewer Update
*******,you never tried to phone.You are lying again.Although you have all my contact numbers I will give them to you again.Cell ***,Landline ***,E mail---*******