The poorest level of service I've ever experienced

The bank informed me that my credit card was warmed because my credit card account payments were in arrears by 1 month.<br> <br> On 11 March I paid the outstanding amount via easypay and after countless calls to African Bank, requesting them to update my account, on 19 March I received a text that my account had been updated. On 21 March I received a statement reflecting the payment I had made and there was no amount in arrears. I went to the branch where a request to unwarm my account was logged and I submitted my ID, payslip, proof of address and a stamped 3 months bank statement. <br> On 23 March I was informed that the request for unwarming had been declined to due arrears on my credit card account.<br> I phoned African Bank and I was informed that my account was still reflecting as in arrears. Another request was logged to update my account and I was told that I would have to submit the required documents again, thereafter another request for unwarming will be logged.<br> <br> I find it frustrating, unfair and unacceptable that a simple request cannot be done.<br>