The one hand does not even know what it is doing

I had a hold put on my credit card because of ********** transactions being debited. What baffles me is that they freeze the whole account not just the card. Anyway after dealing with that frustration I was eventually contacted by their ***** division and informed that the transactions had been reversed and that all was in order and that I could go to my nearest branch and obtain a replacement card. This I did only to be told that they could not replace my card as the system was not allowing it. They(Jeffreys bay branch) phoned someone at head office and after speaking to him, I was told that they had to log an incident and that I would receive an SMS when I could collect my card. I supp**** proof of residence ,had my fingerprints scanned onto their system and was told that all is in order and that I must wait for the SMS.<br> The very next day I received an SMS, however not what I was expecting.. see below<br> <br> MR ***, your Generic Enquiry logged with African Bank has not been successful due to no document attached for Acc Ref/s ***. Your reference number is ***. Should you have any other queries please call us on ***or visit your nearest branch...I give up.!!!