THE MOST DISGUSTING SERVICE I'VE EVER RECEIVED

I called African bank this morning and I was transferred to Collection department because I wanted to increase my instalment I spoke to a guy called JACOB MAKOPOLE who was utterly rude, disrespectful and did not know what he was doing because he didn't even gave himself a chance to listen to what I wanted assistance with, he kept on telling me things that I didn't even request for amounts that I didn't even know.<br> <br> I tried to explain to him what I wanted but he was too *** HEADED AND STUPID to even listen to what I wanted I've never came across such an idiot consultant in my life who didn't even know what he was doing. I've askd him to put me through his supervisor because he didn't want to understand what I wanted and he refused to even put me through to his superior instead he redirected my call back to customer care and I've asked them to put me through back to collection department where I spoke to a lovely lady called Valentine I presume who managed to assist me withn minutes and advised me accordingly.<br> <br> I am so disgusted by the service that I received from Jacob and I demand a telephonic or written apology for the way that he handled my query and I want him sanctioned <br> <br>