THE LOWEST OF THE LOWEST SERVICE

I WILL SPARE YOU WHAT HAPPENED PRIOR TO THE ISSUE I AM COMPLAINING ABOUT, BUT LAYED A COMPLIANT, I SPOKE TO DORRIS WHOM WAS RUDE AND SENSITIVE FOR NO REASON, SHE BLINDLY TRANSFERRED ME, NOT SURE WHERE, I HUNG UP AND CALLED AGAIN AND SPOKE MARGRET SONS WHOM JUST PUT ME ON HOLD INDEFINITELY, REFUSED TO CALL ME BACK THOUGH I SED I WAS CALLING FROM A MOBILE, I ASKED MARGRET WHO IS IT I SPOKE TO BEFORE TO MAKE SURE, SHE ADVISED SHE CANNOT SEE ANYTHING ON SYSTEM WHICH MEANS CONSULTANTS CAN BE RUDE AND THERE WILL BE NO CONSEQUENCE OR RECORD, THEY CHOOSE WHEN AND NOT TO LOG CASES ON THEIR SYSTEM . I HAVE ASKED FOR KIM SING THE TL TO CONTACT ME BACK TO DISCUSS COMPLAINT REFERENCE NUMBER ***. AT THE END OF THE DAY ITS ALL I WANTED TO DISCUSS, ONLY TO FIND THAT COMPLAINTS DEP DNT TAK CALLS!! WHY DOES THE COMPLIANT DEP NOT TAKE CALLS, WHY MUST CUSTOMERS MUST BE SEND SMSS TO CALL A NUMBER THAT IS NOT COMPLAINTS IN ORDER FOR THEM TO DISCUSS A COMPLIANT, WHY MUST CUSTOMERS BE SUBJECTED TO RUDE CONSULTANTS THAT TAKE NO ACCOUNTABILITY AND HAVE NO IDEA WHAT YOUR QUERY IS ABOUT. WHAT HAPPENED TO CUSTOMER EXPERIENCE AND JOURNEY, TELEPHONE ETIQUETTE MAYBE, EMPATHY, COURTESY? NONE EXIST AT YO BANK