lM
louis M

1 reviews | Active since Mar 2015

07 Mar 2015, 11:26

The incompetence at African Bank is scary.

I got a settlement discount in January that i paid after waiting for the quote for 2 days.I had to wait at the kempton park branch for hours till the quote was sent. Then after a few weeks i still got smses saying i need to pay them.after the smses came the calls from *********** staff and management, till the recent call from Sibongile Thaba.Who had an bad attitude when i asked her stop calling cause i paid them earlier this year and need my settlement letter.i finally got fed up with her attitude and asked for her manager.she made me hold for 10 mins+ before she came back and said there is no team leader on shift.I am tired of African bank and its poorly mannered staff.<br> <br> My relationship with them should be done by now.

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Replies (1)
African Bank
African Bank's reply07 Mar 2015, 11:49
Official
Hello lomashishi,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Service Optimization Specialist
Shared Services
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