WT
Wesley T
1 reviews | Active since Mar 2023
29 May 2023, 14:08
The customer comes last
Contacted african bank on 3 seperate occasions via email no acknowledgement of my email nor a response, queries include why i was being sent to charged arrears interest when i made a double payment to the account, i settled the account early yet i was charged for things so how do I settle the account and then have extra charges added this is **** poor customer service and i would not advise anyone to use their services as clearly the customer is of no importance to their agents or company, now we will see how quick they are to contact me since a good paying customer gets ****** blindly and ignored when queries the charges.
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Replies (6)WT
Wesley T's updateReviewer Update
29 May 2023, 14:19I will not be wasting my airtime to call you, when the problem is on your side im your customer you contact me with regards to this query, you call once and then say you couldn't get a hold od the customer come on guys, and this copy and paste responses is really not appreciated, ive tried contacting you on multiple occasions via email to no avail im not going to was my time nor money further contact me i await your call
WT
Wesley T's update29 May 2023, 14:19
Reviewer Update
I will not be wasting my airtime to call you, when the problem is on your side im your customer you contact me with regards to this query, you call once and then say you couldn't get a hold od the customer come on guys, and this copy and paste responses is really not appreciated, ive tried contacting you on multiple occasions via email to no avail im not going to was my time nor money further contact me i await your call
WT
Wesley T's updateReviewer Update
29 May 2023, 14:22Then to top it off you make it a private reply so other customers cant see how poor the service provided is wow honestly a joke
WT
Wesley T's update29 May 2023, 14:22
Reviewer Update
Then to top it off you make it a private reply so other customers cant see how poor the service provided is wow honestly a joke
WT
Wesley T's updateReviewer Update
29 May 2023, 14:32I need this resolved before close of business today
WT
Wesley T's update29 May 2023, 14:32
Reviewer Update
I need this resolved before close of business today
African Bank's replyOfficial
30 May 2023, 08:40Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply30 May 2023, 08:40
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
WT
Wesley T's updateReviewer Update
30 May 2023, 17:40Good day kindly note you have not called me today i received one call from a land-line numver which was dropped as soon as i answered kindly call me before 10am tomorrow as after 10am i am at work and cannot take calls and once again stop with your copy and paste replies or escalate me to a manager or coordinator since Clearly the agent assigned to this is not willing to assist
WT
Wesley T's update30 May 2023, 17:40
Reviewer Update
Good day kindly note you have not called me today i received one call from a land-line numver which was dropped as soon as i answered kindly call me before 10am tomorrow as after 10am i am at work and cannot take calls and once again stop with your copy and paste replies or escalate me to a manager or coordinator since Clearly the agent assigned to this is not willing to assist
WT
Wesley T's updateReviewer Update
05 Jun 2023, 12:20Still waiting on a response over a week later no phone call nothing you clearly think nothing of your customers
WT
Wesley T's update05 Jun 2023, 12:20
Reviewer Update
Still waiting on a response over a week later no phone call nothing you clearly think nothing of your customers