The complaints department is pathetic

I lodged a complaint via hello peter a year or ago Anthea Moodley called to assist,I have been sending her emails and correspondence for a year to date with no help ,this account was paid out at the stage of Debt counselling after paying more than R16000.00 for a R12000.00 loan I now receive an email from an attorney for a 50% discount and then I hear this is excluding the attorney charges,Charges for what?I sent Anthea several emails with no response .African Bank has gone ahead and listed me at the credit bereau and all because they have no people skills they staff cannot just sit down look at facts and then respond I have no idea where they obtain their figures from?Now they claiming another R7900 which I am sure most of it is insurance fees.Why should I be liable to pay a debt twice,Very disturbing that companies can get away with this sort of ****s