The audacity to **** people

I have been here before with the same bank and the same problem that hasn't been resolved until today, remember the money they deducted on my account without authorization after I paid off their loan, well they have been sending me from pillar to post, first they sd I must send my bank statement which I did twice and then they deposit an amount which is way shorter than what they owe me into their account which I had asked them to close, I then went into the branch to query what was happening, I was asked if I still remembered my pin code for the card I never used, I told it was mere luck that I still had the card so we went ahead and reset the pin, but guess what when I went to withdraw the money the card declined, now I had asked them to deposit the whole amount into their account so I can withdraw, close the account and forget I ever dealt with them but they continued to deposit the money that's shot and had the audacity to say my problem has been resolved yet they can see that their money is still sitting in their account.