The agents just sauce new clients!they don’t take care of them

This company is a **** and even after my sister and I where going through a bad period they failed to do their job and what they promised and did not even have empathy. My sister took out a cover with this bank and thought they would empathise with Africans at a time of distress but all they did is cause stress.

Unfortunately my mother met her untimely death due to natural causes and when we needed the financial assistance they promised to cover they made excuses only to prove they did not want to pay out it’s like they go out of their way to not to.

When my mom passed away we thought it might be tricky to claim given that the policy was still new but we counted the months and where exited to realise that we are actually in the 6th month.

My sister gave them a call with the relief that atleast we have help but the *********** agent made things even harder, it was like she didn’t understand a thing she was saying and more over sounded like she didn’t understand the product. She went on to say the 6 month was going to be on the 24th of dece When my mother passed away meaning from the 25th she would have qualified.

My sister started praying this policy on the 15th but carried on to make payments on the 24th why did they not start the period from there and chose her payday?

The excuses became worse after I went to the branch and left with absolutely no help and was referred bank to the call centre. Long story short I have been ****med of 6pm the money, no answers , disappointments and back to square 1.

Advise i can give stay away.