THE ABSOLUTE WORST CUSTOMER SERVICE EVER!

Item: African Bank
Rating: 1
Author: Inghe D

Started a loan application on 3/4/2022. On 9/3/2022 I was asked to upload an Employment letter. I did so. TWO WEEKS LATER still no feedback, went into a branch and they said there is nothing they can do I must just wait or call customer service again. After spending almost R200 on airtime on 6 different occasions (because you are on hold forever) I still could not get an answer to why it was taking so long to give me an answer. I sent 2 emails to customer service to complain and they just said they will call back. When they eventually did I was told my Employment letter needed additional information. LIKE HOW COULD THEY NOT HAVE INFORMED ME ABOUT IT SOONER BEFORE I MADE ALL THE EFFORT?! The reason we make loans are because we are in a tight spot and need almost immediate assistance, yet this took almost a month. I logged on the next day to upload an updated employment letter and the pending application was GONE! Which means I had to start from over. IS THIS A JOKE???

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Replies (2)

Inghe D's updateReviewer Update

25 Mar 2022, 15:03

I have spoken to Thandeka from head office, she said and made the same promises that all the other consultants made about getting back to me in 24hours. We will see. I needed this loan 2 weeks ago. It will be extremely disappointing to get rejected after all this effort. WHAT A MESS.

Inghe D's update25 Mar 2022, 15:03

Reviewer Update

Inghe D's updateReviewer Update

29 Mar 2022, 08:58

AGAIN, I have submitted documents and waiting for a response. How long does it take to tell someone whether they qualify or not? I mean it's been all together 3 WEEKS of waiting for just an ANSWER. Same situation where I had to follow up after submitting documents and no one could tell me what the issue was. This is tedious and stressful.

Inghe D's update29 Mar 2022, 08:58

Reviewer Update