Thanks to her my query has been resolved

I settled my African bank loan account in October 2015 through MCS. Apparently they gave me a wrong settlement amount. I thought my account was settled only to get an sms in January to pay my account immediately. And the amount was even more than what I paid. Queried this with African bank collections department but no one could assist me. Got a call from MCS telling me to pay balance. I refused and sent email to African bank's consumer advocate. Luckily Bonolo was the one to assist with the query. In a day she called and got my story than followed up. In a week she called and happy to provide a paid up letter. As we speak MCS paid the amount outstanding and my loan account is closed. All thanks to Bonolo. A job well done. I was even thinking of paying the account because of the response I got from MCS. Not wanting to take responsibility.