Terrible service & terrible bank.

My saga with this *********** lot continues account has been blocked for over 6 weeks now.I have told them countless times I have chromic ill health and I'm a cripple bed bound 24/7, yet they insist I travel to one of their branches (closest 3 to 4 hours away) which because of my condition even if I had a car I'm unable to do. Even if I did go through, it would be a waste of time as their cheap fingerprinting system does not work on me.This has happened 4 times over the last 4 years. I've had no such trouble with FNB or Std Bank.They even spent me to the department of Home Affairs in Oudtshoorn where I sat in agony for 3 hours after a big back operation. Their system also didn't work.I know this bank went belly up some years ago. I wonder if history id not repeating it's self seeing they are adamant on retaining my money.I know exactly the reply I'm going to get to this complaint. 1 Your phone was engaged 2 You didn't answer your phone. The reason I have written this statement so detailed yet again is because I inteed sending a copy to the Banking Ombudsman and see if they can sort it out.