Terrible service received waste of time

I app**** online and was called by a consultant the called dropped just before we finished and no one called back. I app**** online again was pre approved and someone called me again going through the whole process again gave me a pre approval again but this time said I had to go to a branch to finalize. After the call was ended I received a text saying I needed to contact a number to finalize my application but I ignored it as the consultant said to go to a branch I went to a branch and after numerous tries he said he couldn't find my application the n he said because I app**** online I didnt need to come to the branch and that I only needed to send my docs somewhere he scanned it in for me and said that department would be in touch. I got home and received a text saying my application was denied. Ten mins after that I got a call from the same guy who handled my application on the phone and said "they" phoned him and said they made an error and because of it my application was cancelled but all I had to do was go to a branch again. I for there again today waited almost 30mins for the consultant to sort his PC out. Then he asked me my employment contact number and I gave it to him it's not a landline as we work on a farm. He said sorry he couldn't carry on because of this. I entered this same details when applying no one said anything about this and after being pre approved twice using that details no one mentioned it either now I was sent to and down numerous times for nothing. There must be another way if there is no land line not simply we can't go further after messing me around so much! And to think I wanted to change my bank account at the same time but after receiving this service no way!