Terrible service on ********** transactions reported

I have lodge ********** transactions on my credit card. First I was told they cannot stop this transactions as it did not clear yet. I went to the branch, lodged the complaint in person and stopped the card as good measure. This is now 3 weeks later. Still the transactions are on my account and now I must re-do the complaints again. They can take their time on this as it is lying on my account Every time I phone them, the story changes I feel that they don't really care in sorting this out because it does not effect any of their accounts. I had similar problem with a Standard Bank card, where the transactions were reversed from my account the same day and with only a phone call