Terrible service not digital savvy. They still in the 90s.

I am not happy with African bank they deactivated my banking app without my request and now they expect me to visit the branch. I mean really how do I do that if I knock of at 6pm and I log a complaint. With them they tell me turn around time is 7 business days. That defeats the purpose I am so not happy and the guy I spoke to he didn't care no remorse whatsoever to make it worse he told me there is no manager at their digital banking who can help me. I mean really such a big company like them no superior to help me? Golden Raphulu he was very cold and didn't even have empathy didn't even know why my app was deactivated. I'm so not pleased with them at all they running a circus from what I experienced today or their process is broken no accountability nothing. Only from August I thought let me use their my world account and whew what a bad experience after they told me about a whole lot of products I can have with them and I get such service. They are to behind and not digital savvy as yet. They are not ready what happens if one is out of the country and this happens, I am just not impressed what a bitter experience they left in my mouth.