terrible service from the branch

2 days ago I've opened my world savings account online then I was asked to submit my ID to get the card and activate my account so yesterday I got another call saying I will need to submit my ID copy so I've given the lady who called me 2 options of the branches that are near me so I've asked if its fine if I can go to alex plaza to submit there and get the card and she said fine I can do that so I knocked off early to get to alex plaza before 5pm and when I got there the consultant told me to unfortunately they cant print the card for me because the system to print the card is not working because apparently someone stole the Telkom network wire and I'm asking my self to how is that my problem because I'm not Telkom and without any apology she asked me to drive to the other branch which is at balfour park mall as if she will pay for my petrol to drive around so I left the branch went to my car and I felt disrespected then went back to the branch and asked them to close the account then that's when the manger felt as if its now appropriate to come talk to me without any apology he bugged in and asked what's happening then told me the same Telkom story and I asked about the back up and wireless router to use for back up and still he was defensive and not offering solutions about how he escalated to the head office as if that's my problem so I told him that your not giving me solutions your just saying bunch of words that doesn't make sense because I want the card and not to drive around wasting my petrol for a damn card to be printed at this point I only wanted him to give me a date to when I can get the card without driving around or if they could post the card or deliver at my work place but non of those came into place so I left the branch angry because of bad customer service so I would like you guys to call me and apologize for running a business like a tuck shop I mean how do I trust the company with such inconvenience with my money if you cant do the right thing