TERRIBLE SERVICE FROM AFRICAN BANK

On Monday 29/11/2022 I app**** for a loan through African Bank, it was approved and the money was deposited into my account that same afternoon, a few minutes later the money was put on hold. I called Capitec and they advised me that African Bank called them and put the money on hold pending investigation of my documents (Payslips). I called African Bank upon which they advised me that they cannot give me any information due to it now being handled by the Forensics department (which conveniently has no contact number only an email address). I have sent numerous emails and made numerous calls and have not received any feedback whatsoever. It has been an entire week now, the money is stil on hold and nobody can help me. In the meantime I have an active debit orde and according to the African Bank App, i have an active loan, due next month. This is not acceptable, something as simple as them calling my employer to verify that the payslip I submitted is legit. Loans are made when you require additional money to attend to things, not because you are bored. No one in their right mind will be ok with this kind of service.