Terrible service from Afican Bank

received a call today from African bank contact centre, my husband cannot rememebr her name, the call was from ********** . The women was extremly rude and had no client service ethics at all, she shouted and belittled him and spoke as if she was speaking to a child.

Is this the type of service that you offer, is is the clients fault i you as a big bank cannot get your ducks in a row and take in simple instrcution and debit client for amount that he requested.

he has been getting numeorus calls from A/B as well at MDC, on saturday he made arramgements with MDC now today this rude women call, and she shouted at him for making arrangements with MDC, i work in a sales and service industry and I am shocked with the manner in which thsi women has spoken.

I want a call from someone, I will then provide with my husands id number, I want url to then get the call that was made to him today, listen to it urself and then see if that is acceptable.

I want her to call him back and apologise and we never want to liase with her again.

She needs to understand that she is merely a dame call centre consultant nothing special about her its not her money it cost nothing to treat people with respect,

I want this matter addressed with urgency, this is not on.