TERRIBLE SERVICE

I submitted my documents for a credit card application via the app on October 1st, which promised an SMS or call within 48 hours. When I didn't receive any update, I sent an SMS asking for a follow-up, and they did call. However, the agent couldn't verify my facial scan and said she'd send me an SMS to approve, promising to call me right back. Unfortunately, I’m still waiting, and no further contact has been made.