Terrible Service and No Follow-Through

Dear African Bank Customer Service, I am writing to formally lodge a complaint regarding the lack of service and failure to action my request. On 28 May 2026, I contacted your call centre and spoke to Nare Malebana, requesting a decrease of my credit limit on my African Bank credit account. I was assured that this would be processed within 48 hours, and I was provided with reference number ***. However, as of today, 03 June 2026, the request has still not been actioned. This delay is unacceptable and has now resulted in interest being charged unnecessarily, as the limit was not reduced in time. This has also affected my available balance. I am extremely disappointed with the level of service received. A simple request has been ignored, despite clear timelines being provided. I request the following urgently:

Immediate processing of the credit limit decrease Reversal of any interest or charges incurred due to this delay Written confirmation once the request has been completed

Please treat this matter as urgent. If this is not resolved promptly, I will have no choice but to escalate the matter further. I expect a response and resolution without any further delay.