TERRIBLE SERVICE AND LACK OF KNOWLEDGE OF THEIR OWN BUSINESS

I am frustrated by the service and lack of competency experienced with African Bank, I had a loan with them and had a garnishing order deducted from 2009 - 2012, when i called them for my paid up letter April of 2012 years later received notice that there is an outstanding amount. I called them to find out what the amount was for as they were paid up no one was able to explain. However i had a debt collector come to my office and aggressively want me to sign payment arrangements,i provided him with the salary slips of my account been paid up. I heard nothing further. again after years i received a statement, when i called them they advised that the account was with them but still could not inform me what the amount was for, now i have received from a debt collection company, i forwarded once again my proof that the account was paid up, and she informed me that she has disputed my account and waiting on an answer. When calling African Bank i was asked if i wanted a bank account with them, really what horrible service and messing with my credit record. I would never in a lifetime recommend their service to anyone.