Terrible service African Bank Credit card division

Very frustrating process.

I app**** for a credit card telephonically. The consultant was professional and efficient.

I called today to find out the status and was told it expired cause it was 2 weeks old.

I asked them was it approved or not which I was told it has expired and they do not know and I need to reapply as it expired been 2 weeks old

Surely African Bank must know.

Very frustrating