Terrible service

I am a very upset client at the moment….. I have called African bank to request proof of payment to the relevant company. Eventually now I spoke to someone who tells me that it will take 48 hours for me to receive my settlement letter, as she needs to forward my request to another department. I also need to take these letters and get it stamped at an African Bank before I forward them to the relevant banks. This is a waste of my time Why was I told that I would be emailed my settlement letters….. Nothing was mentioned about them not having verification on it. This is absolutely disgusting service!!!!

When this letter is received, I have to take this into African bank just for a stamp this is absolute nonsense. I have also enquired about my first debit will only go off on the 25th January 2019 African bank couldn’t assist me!!!!

MR Y NAICKER ********** 910