Terrible service

App**** for a consolidation loan online and was pre-approved and asked to round up my documents and head to the branch. I went to Centurion Mall Branch. I've never experienced such horrible service in my life. From Branch manager to consultant who assisted me. First the manager didn't have that welcoming effect, i dont know maybe that's just me. then, i wait a bit as person that was supposed to assist was out. Luckily he returned swiftly and upon looking at my documents, he told me that, African Bank isn't so kind to people who work for my company and i might not qualify or i could qualify for the littlest amount possible because we are known to work on commission. I inform him i am already an existing client of African bank and i have a credit card with R26 000 limit. He couldn't understand how i could qualify for such a high amount, he went and asked his manager what he should capture me under, the manager tells him to go ahead and capture me under commission based. (i am not commission based). Long story short, he then proceeded to call the African bank call center and asked them to cancel the existing application so that he can start a new one on his end. Then the system declined to offer me anything after that. ** This is so disappointing because i took my time out of my busy schedule to get the documents and head to the branch, including paying for parking. :) ** Prior to this dilemma, i spoke to the call centre and they went through all the questions with me and confirmed i can go to the branch.. Even though they also had to capture application ** What is even more confusing is the fact that, i just re-app**** online again now and the offer i initially had , came up again. ** If i can get someone competent to assist , that would be great. Someone that wont think about themselves first, generating me as a lead when i already loaded my details online.