EM
Esther M

1 reviews | Active since Jul 2018

21 Jul 2018, 17:59

Terrible service

I have an account with African bank, I once missed a payment however this has been rectified . They fail to provide me with letter confirming that my account it up to date plus fail to update my ITC profile. This is messing up my full credit profile. They always refer me to my statement which they fail to update with correct information, its always showing that I'm in arrears by that particular one month installment.

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Replies (3)
African Bank
African Bank's reply23 Jul 2018, 09:20
Official

Hi Esther,

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply26 Jul 2018, 16:16
Official

Hi Esther,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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African Bank
African Bank's reply29 Aug 2018, 08:58
Official

Hi Esther

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support team

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