Terrible service

African Bank refunded a closed account and the funds were returned. I called the call centre and was advised to send my stamped bank statement and I'd copy to customer documents of which that was done on the 18/04/2015, called on the 22nd to do a follow up was told that documents were not received and was given an email of supervisor smosebi ,resend the documents to the supervisor but with no feedback. After a week spoke to Mpho and she confirmed that docs were received and they will escalate to credit. I called today spoke to Thabiso now he tells me that smosebi did not receive I must resend. Why lie and say that docs were received. Now I'm getting different stories .I am highly upset as I always have to call and nothing is happening again dmc is still continuing to debit my account. What is going on there?I am disgraced by the service from smosebi ,she is aware of this and is not doing anything about it, getting her soldiers agents to lie, I need this resolved urgently