ZN
Zinhle N
1 reviews | Active since Mar 2017
29 Mar 2017, 16:00
TERRIBLE SERVICE
<p>I've been debited an amount I did not agree on and I wanted a refund as I had made an arrangement. I've been calling from Friday!!!! Know one is helping me or giving me the correct info!!! I'm furious!!! I hate the way you guys have treated me. The lady told me Monday I will recieve the refund in 2 working days and I should call Wednesday to check how far.</p> <p>I am so unhappy with your service,I just spoke to 5 people in over 3 days and none of them have helped me. Instead they are rude and don't even want to hear my point of view. The last lady I spoke to today as i was instructed to do so,she wasted my time and told me there's nothing on the system about my query. All I want is a refund.</p>
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Replies (1)African Bank's replyOfficial
30 Mar 2017, 08:57Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
African Bank's reply30 Mar 2017, 08:57
Official
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
