Terrible service

<p>On Tuesday(15 November) my mom was pre approved for a loan of R30 000. The rest of the week it was back and forth with documents. Eventually on Friday she was approved for R 20 000. That the process was going to be finalized and the money will be sent within 48 hours. However on Monday after she phoned 3 times and nobody could tell her whats going. Eventually she was told the loan was now rejected. Another 3 calls later and she managed to find the reason. Not meeting the criteria. This doesn't make any sense as normally meeting the criteria is the first step. She was in desperate need of this money. She wasted a whole week on this time wasting process. Disgusting service</p>