Terrible service

<p>I paid up my credit card in April but continued to be debited. I then called in to find out why and it explained to me that that is how the system works and that i would continue to be debited which i found strange but that was that. In May received a credit in my bank account and did not get debited for credit card. When I called in to enquire wat happened, I was told that I cancelled my card during my first call which is not the case. Since then I have called twice and been told that my query is being escalated followed by a fony sms that never gets followed up by the due date..... what is so difficult about listening to the initial call and reinstating card? This is an error on their part and I want my card back without being inconvenienced in anyway.... the service I have received leaves little to be desired especially to someone who has made an effort to pay their dues...... fix it. </p>