SO
Sudhir O
1 reviews | Active since Dec 2020
04 Jan 2021, 13:53
Terrible sales team!!!
These guys are still processing my loan application from last week. This is such a waste of time!!!
Please tell me whats going on or i will take this to the ombudsman!
Helpful (0)
Replies (2)0
Replies (2)SO
Sudhir O's updateReviewer Update
04 Jan 2021, 18:24This bank gets more worse minute by minute!!!
They asked me for all of my documents, I've sent it through on Saturday (2nd Jan 2021). The sales team replies by telling me that they only received and captured it on Sunday (3rd Jan 2021). I then followed up about 5 times today with them, no help received until the 6th call with T Moshi.
At 17:10 I got a response saying that my loan is almost approved. At 17:46 I received an sms to go online and accept the contract and agreement. I did that. With all of the time they took from me today for a simple loan that I am going to pay back in terms, it was frustrating. Especially using my airtime and data.
I then received a notification saying that I need to go to the bank and do biometrics (fingerprints) , then only they will finally approve me and disburse the funds into my account.
The question is, why did I action by applying online if now I have to go to the bank to get it approved? This doesn't make sense. I am working from home due to COVID-19. Now they want me to go to the bank and risk my wellbeing with this virus?
This is ridiculous, why have an option for online applications if we have to go to the branch to get it approved, like we are getting paid back the interest of the loans and not forgetting walking ourselves to a death bed not knowing how likely we are to catch the virus, acknowledging the Terrible second wave!
This company deserves no remorse. No support and should not consider themselves Compliant with COVID-19 and social distancing. Remove the option for an online application.There's no use for it if clients are required to enter the branch to approve their own applications!!
A bank that will risk its clients just for money.
They asked me for all of my documents, I've sent it through on Saturday (2nd Jan 2021). The sales team replies by telling me that they only received and captured it on Sunday (3rd Jan 2021). I then followed up about 5 times today with them, no help received until the 6th call with T Moshi.
At 17:10 I got a response saying that my loan is almost approved. At 17:46 I received an sms to go online and accept the contract and agreement. I did that. With all of the time they took from me today for a simple loan that I am going to pay back in terms, it was frustrating. Especially using my airtime and data.
I then received a notification saying that I need to go to the bank and do biometrics (fingerprints) , then only they will finally approve me and disburse the funds into my account.
The question is, why did I action by applying online if now I have to go to the bank to get it approved? This doesn't make sense. I am working from home due to COVID-19. Now they want me to go to the bank and risk my wellbeing with this virus?
This is ridiculous, why have an option for online applications if we have to go to the branch to get it approved, like we are getting paid back the interest of the loans and not forgetting walking ourselves to a death bed not knowing how likely we are to catch the virus, acknowledging the Terrible second wave!
This company deserves no remorse. No support and should not consider themselves Compliant with COVID-19 and social distancing. Remove the option for an online application.There's no use for it if clients are required to enter the branch to approve their own applications!!
A bank that will risk its clients just for money.
SO
Sudhir O's update04 Jan 2021, 18:24
Reviewer Update
This bank gets more worse minute by minute!!!
They asked me for all of my documents, I've sent it through on Saturday (2nd Jan 2021). The sales team replies by telling me that they only received and captured it on Sunday (3rd Jan 2021). I then followed up about 5 times today with them, no help received until the 6th call with T Moshi.
At 17:10 I got a response saying that my loan is almost approved. At 17:46 I received an sms to go online and accept the contract and agreement. I did that. With all of the time they took from me today for a simple loan that I am going to pay back in terms, it was frustrating. Especially using my airtime and data.
I then received a notification saying that I need to go to the bank and do biometrics (fingerprints) , then only they will finally approve me and disburse the funds into my account.
The question is, why did I action by applying online if now I have to go to the bank to get it approved? This doesn't make sense. I am working from home due to COVID-19. Now they want me to go to the bank and risk my wellbeing with this virus?
This is ridiculous, why have an option for online applications if we have to go to the branch to get it approved, like we are getting paid back the interest of the loans and not forgetting walking ourselves to a death bed not knowing how likely we are to catch the virus, acknowledging the Terrible second wave!
This company deserves no remorse. No support and should not consider themselves Compliant with COVID-19 and social distancing. Remove the option for an online application.There's no use for it if clients are required to enter the branch to approve their own applications!!
A bank that will risk its clients just for money.
They asked me for all of my documents, I've sent it through on Saturday (2nd Jan 2021). The sales team replies by telling me that they only received and captured it on Sunday (3rd Jan 2021). I then followed up about 5 times today with them, no help received until the 6th call with T Moshi.
At 17:10 I got a response saying that my loan is almost approved. At 17:46 I received an sms to go online and accept the contract and agreement. I did that. With all of the time they took from me today for a simple loan that I am going to pay back in terms, it was frustrating. Especially using my airtime and data.
I then received a notification saying that I need to go to the bank and do biometrics (fingerprints) , then only they will finally approve me and disburse the funds into my account.
The question is, why did I action by applying online if now I have to go to the bank to get it approved? This doesn't make sense. I am working from home due to COVID-19. Now they want me to go to the bank and risk my wellbeing with this virus?
This is ridiculous, why have an option for online applications if we have to go to the branch to get it approved, like we are getting paid back the interest of the loans and not forgetting walking ourselves to a death bed not knowing how likely we are to catch the virus, acknowledging the Terrible second wave!
This company deserves no remorse. No support and should not consider themselves Compliant with COVID-19 and social distancing. Remove the option for an online application.There's no use for it if clients are required to enter the branch to approve their own applications!!
A bank that will risk its clients just for money.
SO
Sudhir O's updateReviewer Update
04 Jan 2021, 20:25I now received an SMS at 20:13 stipulating that I have been declined for my loan offer because you guys failed to confirm employment! You guys didn't even call my employer and now yourl are saying this?
This is ****************, I've sent through all of my docs and my loan was approved. I am SUING AFRICAN BANK AND ITS MANAGEMENT FOR POOR CONDUCT. Let the media see what kind of ********** you guys are.
This is ****************, I've sent through all of my docs and my loan was approved. I am SUING AFRICAN BANK AND ITS MANAGEMENT FOR POOR CONDUCT. Let the media see what kind of ********** you guys are.
SO
Sudhir O's update04 Jan 2021, 20:25
Reviewer Update
I now received an SMS at 20:13 stipulating that I have been declined for my loan offer because you guys failed to confirm employment! You guys didn't even call my employer and now yourl are saying this?
This is ****************, I've sent through all of my docs and my loan was approved. I am SUING AFRICAN BANK AND ITS MANAGEMENT FOR POOR CONDUCT. Let the media see what kind of ********** you guys are.
This is ****************, I've sent through all of my docs and my loan was approved. I am SUING AFRICAN BANK AND ITS MANAGEMENT FOR POOR CONDUCT. Let the media see what kind of ********** you guys are.