Terrible Experience and Bad Service

What a disappointing experience I have had with African Bank. After I thought they were so noble by contacting me to let me know that they have funds that need to be credited to me, the experience there after went down hill. Because I couldnt give them my FNB account due to the state that it was in, an African Bank consultant told me to open an African Bank Myworld account so the funds can be deposited there. 1 and a half months later, I was still waiting and after trying to contact them for the 100th time, I finally get through, only to be told that they did try to make the refund payment, but because this Myworld account that I was advised to open is not 3 months old and has no statements, the funds kept bouncing back to them. Not one person tried to contact me regarding this issue. This means that the consultants provide customers incorrect information. over and above the fact that this Myworld account is now sitting at -R6. I thought I would keep this account, but after the terrible experience I have had, I will definitely be closing it and will not, in any near future, be considering any banking options with African Bank.